As we manufacture all items to order, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping fees and admin/stocking fees, within a timely manner.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Cancellation of an order (if applicable)
We understand personal circumstances can change from time to time. If, for any reason, you wish to cancel an order you have already made, please send us an email at email@example.com or via the contact us form - ensuring to put your Order number in the subject line. As all items are made to order any cancelled orders can only be refunded minus a 20% admin/stocking fee. This fee applies to all cancelled orders and the fee applies to the products only if the order has not yet been shipped.
You will be responsible for paying for your own shipping costs if choosing to return your item. Shipping costs are non-refundable. If your request to refund is granted, any cost of shipping will be deducted from your refund along with the 20% admin/stocking fee applicable to any cancelled orders.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 retail value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.