Cancellation/Refund/Uncollected Goods Policy
CANCELLATIONS, REFUNDS & UNCOLLECTED GOODS
As we manufacture ALL items to order, unfortunately this means we cannot offer you a refund or exchange under any general circumstances. We also cannot refund or exchange for change of mind purchases. Under NO circumstances can we refund/cancel an order if your ordered items have already been made for you.
If you have any specific timeframes required for your order/s these timeframes must be discussed and agreed to BEFORE an order is placed - if this does not occur then orders are manufactured in the same order hat they are received by us. Lead times for manfuactured items can, and do, vary at different times thorughout the year so it is your responsibility to check current lead times before committing to placing an order online. Once an order is placed online you will recieve an estimated lead time in your order confirmation email and this timeframe is to be used as a estimated guideline on an approximate timeframe you should expect that your order will be manufactured in. This is the case unless otherwise previously discussed with you prior to placing your order.
REFUNDS (if and when applicable)
Please refer to above paragraph 1 which outlines that once your order is MADE, no refunds can be processed. If you are requesting a refund and are not local to us, your order will need to be shipped back to us in the same new condition as it was shipped to you. This will need to be organised with us prior to sending so we can confirm your choice of returns shipping method and advise whether your order qualifies for a refund. If a return is discussed with us and shipped back - then once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note: All parts are made in Australia by Kmak Aero Pty Ltd. Everything is made to order and we offer the best possible fit - however it should be noted that parts sold are aftermarket parts to be fitted to older vehicles and sometimes the parts may require minor modifications to achieve the perfect fit. Trial fitting before painting is highly recommended as is fitting by a profressional automotive panel/paint shop. Once items are painted and/or modified they become a used good. If your professional automotive panel/paint shop is having difficulties fitting the product we are happy for them to contact us for advice/fit up instruction.
There are no refunds offered for change of mind purchases. There are no refunds offered for used goods. There are no refunds offered for items not trial fitted by a professional automotive panel/paint shop.
You will be responsible for paying for your own shipping costs if choosing to return your item. If you are shipping an item back for a return, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you decide to send your order back for a refund and are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus shipping fees and admin/stocking fees and credit card surchage fees or Afterpay fees (if applicable), within a timely manner.
CANCELLATION of an order (if applicable)
We understand personal circumstances can change from time to time. If, for any reason, you wish to cancel an order you have already processed, please send us an email at email@example.com or via the contact us form - ensuring to put your Order number in the subject line.
As ALL items are made to order any cancelled orders can only be refunded minus a 30% cancellation fee and minus any credit card surcharge fees or Afterpay fees (if applicable). This fee applies to all cancelled orders and the fee applies to the entire order even if the order has not yet been shipped and only if the product has not yet been made.
Any orders that are requested to be cancelled in relation to manufacturing timeframe (unless an agreement is made prior to your purchase) are considered a 'change of mind' cancellation.
Please refer to above paragraph 1 which outlines that once your order is MADE, no cancellations for a refund can be processed.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is cleared in your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Depending on where you live, the time it may take for your exchanged product to reach you and, as all products are made to order lead times still may vary.
Kmak Aero Pty Ltd adeheres to the QLD Law regarding Disposal of Uncollected Goods. "The Disposal of Uncollected Goods Act 1967 covers inspection, custody, storage, repair and other treatment of goods. Under this Act, uncollected goods may be sold six months after the date on which they were ready for collection."
If you as the customer leaves your goods with us for more than 6 months after we have advised you that they are ready, they are classed as uncollected goods. If you, as the customer, do not pay for AND/OR collect the goods after 6 months we will consider selling or destroying to recover costs.
This includes goods left for:
- Any other reason
If goods are classed as uncollected the order status will be marked as cancelled and any funds paid will be used to cover costs of storage of those items for that period of time of which they were stored.